Version 2026-07-26 · Effective when you accept it in the ShotLeftCab driver app · Governed by South African law
This is the agreement you accept in the driver app before you go online. It is an operator ↔ platform-provider agreement (NLTA e-hailing regulation 18) and an independent-contractor agreement between you and ShotLeftCab. Some clauses place operational risk and liability on you and require you to indemnify us — they are in bold so you notice them, as the Consumer Protection Act requires. Please read the whole document before accepting.
Background. ShotLeft operates an e-hailing technology platform that connects passengers with independent transport operators. ShotLeft is not a transport operator, carrier or employer. The Driver is an independent operator who provides transport services in their own vehicle. This agreement governs the Driver's use of the Platform.
1.1 The Driver is an independent contractor and operates their own transport business. The Driver is not an employee, worker, agent or partner of ShotLeft, and nothing in this agreement creates an employment relationship.
1.2 Accordingly the Driver:
1.3 The Driver will not represent themselves as an employee or agent of ShotLeft.
1.4 The parties record that ShotLeft does not set the Driver's fares as an employer; the Platform calculates fares on a transparent published basis, and the Platform fees ShotLeft takes are only those published in clause 5 (commission, the PRO subscription and the surge spread). The Driver accepts both as a term of using the Platform.
2.1 Before performing any paid trip and at all times while active, the Driver warrants that they hold and maintain, current and valid:
2.2 The Driver will upload proof of each of the above to the Platform and keep it current. ShotLeft may — and where the law requires, will — immediately suspend or disconnect the Driver if any is missing, expired or unverified. The Driver acknowledges ShotLeft is legally obliged to disconnect an operator without a valid Operating Licence (NLTA s66A(7)) and that such disconnection is not a dismissal.
2.3 The Driver is solely responsible for complying with all traffic, transport, tax and other laws, and for all fines, impoundments and penalties arising from their operation.
3.1 The contract for carriage of a passenger is between the Driver and the passenger. ShotLeft's role is limited to providing the Platform (matching, payment facilitation and the features required by the e-hailing regulations).
3.2 The Driver is solely responsible for the trip, including the condition and roadworthiness of the vehicle, safe driving, the route, the passenger's safety and property, and their own conduct.
4.1 The Driver must, at their own cost, take out and keep in force motor insurance that is valid for the carriage of passengers for reward (an e-hailing / “public hire” / PSV endorsement) and that responds to accidents, third-party claims and passenger claims — covering bodily injury to and the death of passengers and third parties, and damage to property (including the Driver's own and other vehicles). The Driver acknowledges that most private “social/domestic/pleasure” policies exclude paid passenger use and are void on the first paying trip, leaving the Driver personally exposed.
4.2 The Driver warrants that this cover is in force and valid for e-hailing for
every trip, and will provide proof (the INSURANCE_CERT) on
onboarding and on request. The Driver's insurance is the sole and primary cover
for any accident, collision, injury, death or damage arising from a trip.
4.3 ShotLeft does not insure — and holds no cover that responds to a collision or accident in respect of — the Driver, the vehicle, the passengers or any third party. ShotLeft is not the insurer of the Driver, the vehicle or the passengers. ShotLeft's own insurance (business and data-protection / POPIA cover only) is for ShotLeft's own account, does not benefit the Driver, and does not cover accident damage or injury to passengers, third parties or the Driver.
4.4 The Driver bears full and sole liability for all loss, damage, injury or death to passengers, third parties, the Driver themselves, and any vehicle or property, arising from a trip or the Driver's operation — whether or not it is covered by the Driver's insurer, and including where cover is refused, reduced or voided (for example, for undisclosed paid use). The Driver indemnifies ShotLeft in full against any such claim (clause 8).
4.5 Passengers' and third parties' road-accident bodily-injury claims may also lie against the Road Accident Fund (RAF), as for any road user. The Driver's insurance and the RAF — not ShotLeft — are the avenues of recovery for accident injury and damage. This does not reduce the Driver's obligations above.
4.6 Accident reporting & claim cooperation. The Driver will report every accident or incident to ShotLeft promptly, and will cooperate fully with any passenger's or third party's insurance or RAF claim — including, on ShotLeft's request, providing current insurance details (insurer, policy number, and confirmation the cover is in force and valid for e-hailing) so ShotLeft can pass them to a passenger or third party with a genuine claim. The Driver consents to ShotLeft disclosing the Driver's name, vehicle and insurance details to a passenger, third party, insurer, the RAF, the Provincial Regulatory Entity/NPTR or an authority for the purpose of such a claim or as required by law.
5.1 What ShotLeft charges you — the “Platform fee”. ShotLeft charges the Driver a Platform fee per the current published fee model. The Platform fee is made up of the three elements below and nothing else — there are no other deductions from the Driver's fare, and ShotLeft takes nothing out of a tip. The only other amount ShotLeft ever withholds is the optional instant cash-out fee in clause 5.6, which the Driver pays only if they choose an instant payout instead of the free one:
5.2 The surge spread is a fee on the Driver, not a charge to the passenger. The passenger pays the true, live surge multiplier either way, capped at 1.5×. The spread is taken under that cap, out of ShotLeft's share of the trip, and does not increase what the passenger is charged.
5.3 Worked example (a R100 base fare).
| Trip | Passenger pays | Driver is paid on | Commission | Driver receives |
|---|---|---|---|---|
| No surge (1.0×) — FREE | R100 | 1.0× = R100 | 5% = R5.00 | R95.00 |
| Surge 1.4× — FREE | R140 | 1.4 − 0.1 = 1.3× = R130 | 5% = R6.50 | R123.50 |
| Surge 1.4× — PRO | R140 | 1.4× = R140 (full surge) | R0 | R140.00 |
| Surge 1.05× — FREE | R105 | 1.05 − 0.1 → floored at 1.0× = R100 | 5% = R5.00 | R95.00 |
On the 1.4× FREE trip ShotLeft keeps the R10 surge spread (0.1 × the R100 base fare) plus the R6.50 commission. The last row shows the floor in clause 5.1(c): the spread can never take a FREE Driver below the ordinary R100 fare.
5.4 You can see it on every trip. The Driver's earnings breakdown in the app itemises, for each completed trip: the fare, the surge multiplier the passenger was charged, the surge basis the Driver was paid on, the commission, and any surge spread — so the Driver can check exactly what ShotLeft took.
5.5 Changing the fee model. ShotLeft may change the published fee model on reasonable notice. For any increase in commission, in the PRO subscription or in the surge spread, ShotLeft will give the Driver at least 14 days' notice in the app before it takes effect. The Driver may stop driving at any time, with no notice and no penalty, and (where the change is material) will be asked to accept the updated agreement before going online again.
5.6 Payouts, and the one fee that is not a Platform fee. Fares are collected and remitted per the payout terms in the app. Every Driver gets a free automatic weekly payout to their bank account, with no minimum. A Driver may instead ask for an instant cash-out on demand (at most once in any 24 hours). Instant cash-out is free on the PRO tier. On the FREE tier a flat instant cash-out fee is deducted from that payout — the fee is shown in the app before the Driver confirms the cash-out, and is never charged on the free weekly payout. It is the Driver's choice to use instant cash-out; a Driver who never does pays nothing beyond the Platform fee in clause 5.1.
5.7 The PRO subscription is a business cost the Driver elects to optimise their own earnings; it is not a wage or retainer.
6.1 Each party will comply with the Protection of Personal Information Act. ShotLeft processes the Driver's and passengers' personal information per its Privacy Notice. The Driver must not use passenger information for any purpose other than performing the trip, and must delete it afterwards.
7.1 ShotLeft keeps operator and trip records for at least 5 years and may disclose them to the Provincial Regulatory Entity, NPTR or law enforcement as required by law. The Driver consents to this.
8.1 The Driver indemnifies and holds ShotLeft (and its directors, employees and agents) harmless against all claims, damages, losses, fines, penalties and costs (including legal costs) arising out of or in connection with:
9.1 To the maximum extent permitted by law, ShotLeft is not liable to the Driver for any:
9.2 Where ShotLeft is found liable to the Driver despite clause 9.1, its total aggregate liability is limited to the Platform fees (as defined in clause 5.1 — commission, subscription and surge spread, whether paid by the Driver or retained by ShotLeft) attributable to the Driver in the 3 months before the event giving rise to the claim.
9.3 Nothing in this agreement excludes or limits any liability that may not lawfully be excluded or limited — including liability for death or personal injury caused by ShotLeft's own negligence, for fraud, or for the platform's own statutory duties under the NLTA. Those liabilities are ShotLeft's own and are, or will be, covered by ShotLeft's own insurance.
10.1 This agreement is effective when the Driver accepts (signs) it in the ShotLeft driver app, and continues until ended by either party on reasonable notice.
10.2 ShotLeft may suspend or terminate immediately (and, where required, disconnect the app under NLTA s66A(7)) if the Driver breaches this agreement, lets any required document, licence or insurance lapse, is the subject of a credible safety complaint, or where the law requires. Suspension/termination is not a dismissal and gives rise to no employment or labour claim.
11.1 Governing law: the laws of the Republic of South Africa. 11.2 Whole agreement and supersedes prior arrangements. 11.3 Severability — if any term is unenforceable, the rest stands. 11.4 Plain language (CPA s22). 11.5 No waiver by delay. 11.6 ShotLeft may update these terms on reasonable notice; where a change is material the Driver is asked to accept the new version in the app before going online again.
SHOTLEFTCAB (PTY) LTD · 27 Malan Street, Somerset West, 7130 · +27 78 099 7178 · support@shotleftcab.co.za · legal@shotleftcab.co.za
See also the Passenger Terms, the Terms of Service and the Privacy Notice.