Terms of Service

Last updated: 26 July 2026 · Governed by South African law

These terms are a binding agreement between you and SHOTLEFTCAB (PTY) LTD, registration number 2026/471939/07 ("ShotLeftCab", "we", "us", "our"). By creating an account or using our apps you agree to them. Some clauses limit our liability, place risk on you, and require you to indemnify us — these are highlighted in bold so you notice them, as the Consumer Protection Act requires. Please read them.

1. What ShotLeftCab is — and is not

ShotLeftCab is a technology platform that connects passengers with independent drivers. We provide the booking, matching, fare-calculation and payment software. We are not a transport operator, taxi service, or carrier. We do not own vehicles, employ drivers, or provide the transport itself. The contract to carry you is concluded directly between you and the driver; we are not a party to it. For limited purposes — collecting the fare and issuing your receipt — we act as the driver's disclosed agent.

2. Drivers are independent contractors

Every driver on ShotLeftCab is an independent contractor, not our employee, agent, partner or representative. Nothing in these terms creates an employment, agency, partnership or joint-venture relationship. Each driver is solely responsible for their own vehicle, roadworthiness, driving licence, Professional Driving Permit (PrDP), e-hailing operating licence, vehicle insurance, and their own tax. ShotLeftCab does not control how, when or where a driver works.

3. Eligibility

You must be 16 or older to ride, and able to enter a binding contract. Drivers must be 21 or older with a valid SA driving licence, PrDP, police clearance, and comprehensive vehicle insurance endorsed for e-hailing / paid passenger use. You agree the information you give us is true and that you will keep it up to date.

4. Fares + payment

• Fares are calculated by distance + time + class. Surge may apply, capped at 1.5× normal. The 1.5× cap applies to every passenger, including ShotLeftCab Plus members — membership does not change the surge multiplier you are charged.
• A service fee of 2% of the fare is added to every trip and is shown as a separate line on your receipt. This fee is waived for the duration of an active ShotLeftCab Plus membership (clause 5), where it appears struck through on your receipt.
• Minimum fare applies; higher between 22:00 and 04:00 SAST.
• You may pay by saved card. Cash is available to verified riders (verify your SA ID to unlock it) and is paid to the driver at the end of the trip.
• Cash trips are rounded up to the nearest R5 so no change is needed. The app shows you the exact amount to bring when you book. Card is charged the exact fare.
• Exact cash is required. Drivers carry little to no change. If you cannot pay the exact fare, the driver may decline and cancel the trip at no charge to you — and neither party is rated for that cancellation.
• Cancellation fee (default R15) applies if you cancel more than 2 minutes after a driver accepts. No fee applies when a driver cancels.
• Refunds are at our discretion — file a dispute via Help → Send us a message within 7 days of the trip.

5. ShotLeftCab Plus (membership)

ShotLeftCab Plus is an optional paid membership for passengers. It is a convenience and savings product only — it gives you no priority in any safety, regulatory or dispute process.

• Price: R9 per week, R29 per month, or R290 per year. Your plan renews automatically at the end of each period until you cancel. You can cancel at any time in the app; benefits run to the end of the period you have already paid for. We do not otherwise pro-rate part-periods, except where the cooling-off, yearly-plan or reduced-benefits rights below apply.
• Priority pickup: when cars are scarce, including during surge, members are offered to a driver ahead of non-members. This is a matching preference, not a guarantee that a driver will be available.
• Service fee waived: the 2% service fee in clause 4 is not charged while your membership is active.
• 2% back as ride credit: on each completed trip we credit 2% of the fare you paid to your ShotLeftCab account. This is ride credit, not cash — it is applied to future trips, cannot be withdrawn or transferred, and is not redeemable for money. Credit earned is hard-capped at R30 per calendar month; the cap resets on the 1st and unused headroom does not carry over. Credit is reversed in proportion to any fare that is refunded, and is forfeited if your account is closed.
• Surge is unchanged: members pay the same live surge multiplier as everyone else, capped at 1.5× per clause 4.
• Cooling-off: you may cancel a new membership within 7 days of purchase for a refund of the subscription fee, as provided by section 44 of the Electronic Communications and Transactions Act. Ride credit already earned and spent is not refundable.
• Yearly plans: you may cancel on 20 business days' notice under section 14 of the Consumer Protection Act, against a reasonable pro-rata cancellation charge. We will notify you between 40 and 80 business days before a yearly plan expires.
• If we cut the benefits: if we materially reduce the benefits of a membership you have already paid for, we will tell you before your next renewal, and you may cancel with no penalty and a pro-rata refund of the unused part of the period you paid for.

6. Insurance + the Road Accident Fund

ShotLeftCab does not insure your trip, the vehicle, or you. Each driver is required to carry their own comprehensive vehicle insurance endorsed for e-hailing use, and is responsible for keeping it valid. We may ask drivers for proof of cover, but we do not guarantee that any particular vehicle is insured at the time of your trip and we are not liable for a driver's failure to insure or to maintain cover.

As with any road user in South Africa, injury or death arising from a motor accident may be claimable from the Road Accident Fund (RAF), funded by the national fuel levy. The RAF is the primary statutory cover for bodily injury; ShotLeftCab is not a substitute for it and does not replace it.

7. Safety + assumption of risk

Road transport carries inherent risks that ShotLeftCab cannot remove. You use the service, and travel with a driver, at your own risk. Before getting in, please use the app to confirm the driver, the car and the number plate match what you booked, and use the in-app safety tools (trip sharing, the panic button) if something feels wrong. Verified riders can also use Secure Drive features. These tools reduce risk but do not eliminate it.

8. Conduct

Be respectful. We may suspend or terminate your account without refund for: violence, harassment, weapons, illegal substances, damage to a vehicle, repeated no-shows, or fraudulent referral abuse.

9. Driver tiers + platform fee

The platform fee a driver pays ShotLeftCab is made up of the commission, the PRO subscription and the surge spread described below — there are no other deductions from a driver's fare. The only other amount we ever withhold is the optional instant cash-out fee below, which a driver pays only if they choose an instant payout instead of the free weekly one.

• FREE: 5% platform commission per trip. Free weekly payout. No subscription.
• FREE — surge spread: on a surged trip only, a FREE-tier driver is paid on a surge multiplier 0.1 lower than the multiplier charged to the passenger, and ShotLeftCab retains that 0.1 of the base fare. Example: the passenger is charged 1.4×; the FREE driver is paid on 1.3×. The spread applies only where surge exceeds 1.0× and never reduces a driver below the normal 1.0× fare. It is a fee on the driver and not a charge to the passenger — the passenger pays the true surge multiplier either way, capped at 1.5× per clause 4.
• PRO: R200/week or R750/month subscription. 0% commission. PRO drivers are exempt from the surge spread and are paid on the full surge multiplier — PRO keeps 100% of surge. Free instant cash-out on demand (up to once per 24h); free weekly payout otherwise. The first month on PRO is money-back: if PRO cost more than FREE would have (commission plus surge spread), we refund the difference to the driver's wallet.
• Itemised: every completed trip in the driver app shows the fare, the surge multiplier charged to the passenger, the surge basis the driver is paid on, the commission and any surge spread, so a driver can see exactly what ShotLeftCab retained.
• Tips are paid to the driver in full; ShotLeftCab takes no share of a tip.
• Switch tiers in Earnings → Tier. Subscription pro-rated on switch.
• We give at least 14 days' notice in-app before any increase to the commission, the subscription or the surge spread. A driver may stop driving at any time, with no notice and no penalty.

10. Limitation of liability

ShotLeftCab provides the booking technology "as is" and does not warrant that the apps will be uninterrupted, error-free, or always available. To the fullest extent allowed by South African law, ShotLeftCab is not liable for any loss, injury, death, or damage to property arising from the conduct of a driver or passenger, from the trip itself, or from any act or omission of a driver — because the transport is provided by the independent driver and not by us.

We are not liable for indirect, incidental, special or consequential loss (including lost profit, lost income, or loss of data). Where we are found liable despite the above, our total liability to you for any claim or series of related claims is limited to the greater of (a) the platform fees we actually earned from your trips in the three months before the event, or (b) R1 000.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded — including, under the Consumer Protection Act 68 of 2008, liability for death or personal injury caused by our own gross negligence, or liability for our fraud or fraudulent misrepresentation.

11. Indemnity

You indemnify ShotLeftCab against any claim, loss, fine or cost (including reasonable legal costs) arising from your breach of these terms, your misuse of the apps, your conduct during a trip, or your violation of any law or of another person's rights. This does not apply to the extent the claim results from our own gross negligence or wilful misconduct.

12. Account suspension

We may suspend accounts that violate these terms, including drivers who fall below the 4.0 rating threshold or accumulate unpaid cash commission balances above R200 for more than 7 days.

13. Intellectual property

ShotLeftCab, the thumbs-up mark, and the platform code remain ShotLeftCab's property. You receive a limited, non-transferable licence to use the apps for personal (passenger) or work (driver) purposes.

14. Disputes + governing law

These terms are governed by the law of the Republic of South Africa, and you and ShotLeftCab submit to the jurisdiction of the South African courts. Please try our support team first — we resolve more than 90% of issues without escalation — and we will attempt to resolve any dispute in good faith before either party approaches a court.

15. Severability

If any part of these terms is found to be unenforceable, that part is severed and the rest stays in force. Where a clause can be read down to make it valid (for example, a liability limit reduced to what the law allows), it applies as so read down rather than being struck out entirely.

16. Changes

We may update these terms. Material changes get 14 days' notice via in-app banner + email, and where a change affects what you pay or what a driver is paid we will ask you to accept the new terms in-app before you next ride or drive, with a plain-language summary of what changed.

17. Contact

support@shotleftcab.co.za · WhatsApp · legal@shotleftcab.co.za

The two documents you accept in the apps are published in full: Passenger Terms & Conditions (riders) and the Driver Partnership Agreement (drivers).